FAQs
Is the jewellery waterproof and tarnish free?
Majority of our jewellery is 18k gold plated with at least 1-2 micron of plating, some made with brass base and some sterling silver base depending on each product. We do advise to take your jewellery off before showering and swimming etc. to help preserve the plating. The sterling silver pieces i.e. The pebble star collection in silver are sterling silver base and rhodium plating for extra shine, so they may just dullen down over time or oxidise with swimming but you can just revive the silver with a silver polish.
How do I take care of my jewellery?
When wearing just avoid the use of direct harsh chemicals and too much water exposure, and when taking off it would be advised to keep in the jewellery boxes we provide or a dry place with no harsh chemicals.
How fast will my order ship?
We will ship all orders by 2-4 days and shipping time-frame depends on where you are based. We will update you with tracking by 4th day latest.
How much does shipping cost?
Shipping cost varies due to location of address:
Uk shipping - £3.99
USA mainland - £18-20
Australia - £18-20
Europe - £18-20
What currency is your site in?
GDP - Great British Pound or pound sterling
Where do you ship from?
United Kingdom
Do you ship worldwide?
Yes, to most places around the world
Do you ship to the USA, Australia and Europe?
Yes , prices for shipping vary at checkout
Are duties and taxes included in my order?
No, duties and taxes are not included in your order outside of the UK
When will my pre-order ship?
We haven’t launched pre-order just yet but when we do .. we will update this area
How do I cancel or update my order?
To cancel or update your order, please email: weareveille@gmail.com and we will be happy to help.
How do I track my order?
Once your order ships, you will receive a confirmation email of postage and tracking updates for your latest estimated time of delivery.
What happens if my order is lost or stolen?
Please contact our help email: weareveille@gmail.com
How do I return or exchange my order?
You can email : weareveille@gmail.com and we will be happy to help you with your concerns on returns or exchanges.
My item arrived damaged, what do i do?
Please contact us! Weareveille@gmail.com, we will reply within 24-48 hours
How do I figure out my ring size?
All rings come in three average ring sizes , us 6, 7, & 8. We look to expand ring size range in the future.